Frequently Asked Questions
Are your products safe and clinically tested?
Yes, our skin supplements are formulated with high-quality ingredients that undergo rigorous testing for safety and efficacy. We prioritize transparency, and you can find detailed information about the ingredients and their benefits on our product pages.
Do you offer international shipping?
Yes! We offer shipping within the United States, Canada, France, Australia, and the UK.
Is there a shipping fee?
We offer free standard shipping on orders over $60 within the United States. For orders below $60, a flat-rate shipping fee will be applied. Expedited shipping options are also available for an additional fee.
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order through our website or the carrier's tracking system.
Can I change or cancel my order once it's placed?
Once an order is placed, changes or cancellations may not be possible. Please review your order carefully before confirming your purchase. If you have concerns, contact our customer support for assistance.
How long does it take to see results?
Individual results may vary, but many customers notice positive changes within a few weeks of consistent use. For optimal results, follow the recommended dosage and incorporate the supplements into your daily skincare routine.
What should I do if my package is lost or stolen?
We recommend ensuring that someone is available to receive your package upon delivery. If you encounter any issues, please contact the carrier directly using the provided tracking information. We are not responsible for lost or stolen packages.
Are your products suitable for all skin types?
Our skin supplements are formulated to be generally suitable for all skin types. However, if you have specific skin concerns or conditions, we recommend consulting with a healthcare professional before adding new supplements to your routine.
Do you offer a money back guarantee?
Yes, we stand behind the quality of our products. If you're not satisfied with your purchase, please contact our customer support within 30 days of receiving your order for information on our return and refund policy.
How can I contact customer support?
You can reach our customer support team by emailing us at info@fixandfirmskin.com. We are here to assist you with any questions, concerns, or product inquiries you may have.